Privacy Policy

This policy explains what data MakeAndUpdate collects, how we use it, and the choices you have. We aim to collect as little as possible — and to never sell or share what you give us.

Who we are

MakeAndUpdate ("we", "us") is a Pennsylvania-based web design, development, and AI integration studio operating https://makeandupdate.com. Inquiries can be sent to nicholas@makeandupdate.com.

What we collect

• Contact form submissions: name, email, company (optional), and message body. Stored server-side in contact-log.csv and forwarded to our internal inbox.
• Server access logs: IP address, user agent, request URL, and timestamps — retained for up to 30 days for security monitoring and abuse prevention.
• Project ratings: if you submit feedback via our rating form, we store the score and any optional comment.
• Cookies: we do not set marketing or advertising cookies. Functional cookies may be used by embedded third-party services (e.g., reCAPTCHA on the contact form, if enabled).

We do not use Google Analytics, Facebook Pixel, or any cross-site tracking pixels on this site.

How we use it

Contact submissions are used solely to respond to your inquiry and follow up about a potential engagement. Submissions are retained for up to 24 months in case the conversation resumes, then archived or deleted. Only the founder and authorized collaborators on an active project have access.

Server logs are reviewed only when investigating an incident (e.g., suspected abuse, error spikes). They are never combined with submitted contact data for profiling.

Third parties

We rely on a small number of vetted service providers to operate this site:

• Hosting: NameCheap (web hosting and SSL).
• Email: the inbox that receives contact submissions is hosted by our domain email provider.
• Embedded content: client case-study screenshots and logos remain the property of the respective brands.

We never sell, rent, or trade your personal information.

Your rights

You can request a copy of any personal data we hold about you, or ask us to delete it, by emailing nicholas@makeandupdate.com. We respond to verified requests within 30 days. If you submitted a contact form by accident, just reply with "please delete" and we will remove the record.

If you are located in the EU/UK, you have rights under GDPR including access, rectification, erasure, and objection to processing. California residents have analogous rights under the CCPA.

Children

This site is intended for business inquiries and is not directed to children under 13. We do not knowingly collect data from children.

Changes

If this policy changes, we will update the "Last updated" date above and post the revised version at this URL. Material changes will be highlighted in the introduction for at least 30 days.

Contact

Questions about privacy: nicholas@makeandupdate.com.