5 things that kill trust on a website.
When someone leaves your site without buying, it is rarely the price; it is trust. Distrust is instant, measured in seconds, not minutes, and you never get told, you just get left. Five specific things trigger it, and all five are fixable.
In plain English
Trust online works like a first handshake. A few small signals, a firm grip or a clammy one, decide how the whole thing goes before a word is spoken. On a website, these five signals are the handshake.
Five things that kill it
No contact info
No address, phone, or email reads as hiding, and people do not buy from a business they cannot reach.
Broken links and typos
Small errors signal neglect, and neglect makes people wonder what else you cut corners on.
No security signals
No padlock and no visible trust cues make a visitor hesitate right when they should be reaching for a card.
Stock photos and zero proof
Generic images with no reviews or real work make it look like there is nothing real behind the site.
Pop-ups too soon
A pop-up before someone has read a single word feels like being grabbed at the door.
Worth remembering
19% of shoppers have abandoned a checkout because they did not trust the site with their card.
That is one in five, gone at the very last step, after you already did the hard work of getting them there. Trust is fragile, and it is cheap to protect.
What to do about it
Be real, show proof, stay clean, and hold the pop-ups. That is the whole playbook. Want an honest read on where your site loses trust? Get a free website audit.
Where this shows up in my work
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